Feb 14 update:
We are not taking any orders! Nothing will be shipped until after the pandemic. The delays just keep adding up! Anyone with an order in is being refunded currently.
Supply chain disruptions, lack of availability of materials, with ongoing Ontario wide constant covid lockdowns within even Canada Post shipping locations (who keep shutting down), is causing many weeks long backups before even getting scanned by them, coupled with extreme border volume delays and shipping times from USPS are making this impossible.
To all current customers who've ordered and received tracking (packages shipped) There are some very significant delays at the border and with shipping currently (please see tracking page and notes from shippers!) Please be patient, borders and shippers are beyond our control in this time and shippers are NOT guaranteeing quick delivery times! Some packages are sitting at Canadian Postal facilities who are on lockdown. You will see these packages move when they open. Packages are not lost. They are all however delayed.
Our thoughts are with all of our customers during this time.
Thank you, The Urthware Team
